ROLE TITLE: Retail Store Supervisor
LOCATION: Livingstone Designer Outlet, Scotland
JOB TYPE: Part Time (30 hours)
PAY SCALE: £13.50 per hour
ABOUT US:
At BPerfect Cosmetics, we’re passionate about beauty, innovation, and empowering confidence. As one of Northern Ireland’s leading cosmetics brands, we’ve built our reputation on high-performance products, trend-driven launches, and an ambitious, fast-paced culture. Behind every product and customer experience is a team of dedicated individuals working across manufacturing, retail, creative, digital, and head office functions. Together, we work hard, think big, and strive to deliver excellence every day.
At BPerfect Cosmetics, we’re passionate about beauty, innovation, and empowering confidence. As one of Northern Ireland’s leading cosmetics brands, we’ve built our reputation on high-performance products, trend-driven launches, and an ambitious, fast-paced culture. Behind every product and customer experience is a team of dedicated individuals working across manufacturing, retail, creative, digital, and head office functions. Together, we work hard, think big, and strive to deliver excellence every day.
KEY RESPONSIBLITIES:
- Support the Store Manager in driving sales performance and achieving store KPIs, retail targets, and appointment bookings.
- Lead by example to deliver exceptional customer service and ensure a consistently high standard of customer experience across the store.
- Motivate, coach, and support team members to maximise individual and team performance.
- Assist with analysing store performance and implementing actions to drive sales growth and improve results.
- Promote and maximise opportunities for makeup services, appointments, events, and customer engagement initiatives.
- Build customer loyalty through effective use of CRM systems and support brand campaigns, product launches, and in-store events.
- Foster a positive and collaborative team culture through clear communication, recognition, and ongoing support.
- Conduct regular team briefings and coaching sessions to communicate objectives, provide feedback, and support colleague development.
- Identify opportunities to develop team members' product knowledge, artistry skills, and commercial awareness.
- Support recruitment, onboarding, performance management, and staff reviews in line with company procedures.
- Assist with cash handling procedures, stock control, inventory counts, and loss prevention measures.
- Ensure visual merchandising, store presentation, and hygiene standards are maintained in line with brand guidelines.
- Promote compliance with all company policies, procedures, health and safety standards, and retail partner requirements.
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Support the day-to-day running of the store, ensuring operational excellence and a positive shopping environment for customers and colleagues.
DESIRABLE REQUIREMENTS
- Minimum of 2 years' supervisory or team leadership experience within a fast-paced retail environment.
- 3–5 years' retail sales experience, with a proven ability to drive performance and achieve targets.
- Strong people management skills, with the ability to motivate, support, and develop team members.
- Excellent communication skills, with confidence in cascading key information and coaching colleagues effectively.
- 2–3 years' customer service experience, with a passion for delivering exceptional customer experiences.
- Good knowledge of the beauty industry, cosmetics, and current market trends.
- Previous retail management experience is advantageous.
- Familiarity with the BPerfect Cosmetics brand and product range would be beneficial.
WHAT WE OFFER:
- Competitive salary.
- Employee discount and store discount.
- Company pension scheme.
- Company events and team activities.
- Opportunities for training and development.
- The chance to be part of one of the fastest-growing beauty brands in the UK and Ireland.
