Role Title: Store Assistant Manager
Location: BPerfect Megastore, Newry
Direct Report: Store Manager
Job Type: Full time
BPerfect Cosmetics is quickly expanding, and we have a need for a driven Megastore Assistant Manager to join our team in our Newry store. If you are a pro-active person who enjoys delivering a world-class customer service and you are excited to join a high performing team, then we would love to hear from you.
Role Purpose and Requirements:
Sales Performance:
· Create and maintain an atmosphere geared to achieving sales and Brand KPI’s
· Empower others to be strategic in their respective roles and be accountable for results.
· Analyse and review goals and develop strategies to improve performance.
· Maximise opportunities for makeup services.
Customer Service
· Ensure staff deliver consistent and excellent service.
· Resolve internal and external customer issues and requests, in an efficient and timely manner.
· Utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand’s customer program.
· Ensure clear and specific communication when collaborating with others inside and outside of the business.
Manager / Staff Relationship
· Promote an environment where people feel encouraged to express their needs and opinions.
· Recognise and celebrate success.
· Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
· Set an example of excellent timekeeping, punctuality and grooming leading by example.
Development
· Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
· Listen openly to others and respond appropriately with a balance between talking and listening.
· Look for opportunities to develop artist capabilities both in artistry and commercial drivers
· Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
· Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.
Administration/Operations
· Assist the Store Manager with cash loss prevention procedures and established security policies.
· Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
· Follow and implement all corporate visual presentation standards and guidelines.
· Preserve merchandising, display and counter hygiene standards and guidelines at all times.
· Ensure retail partners and BPerfect security policies are understood.
· Adhere to all company and brand policies and procedures.
Role Requirements:
· Proven experience of managing a team in a fast-paced retail environment with a criteria of 3-5 years’ experience
· Possess strong people management, development, and leadership skills.
· Strong communication skills to cascade information to teams.
· Passionate about the beauty industry and its trends.
Experience:
· Retail sales: 3-5 years (preferred)
· Supervising experience: 2 years (preferred)
· Customer service: 2-3 years (preferred)
· Retail management: 3-5 years (preferred)
· Management: 3-5 years (preferred)
