Megastore Assistant Manager - Tallaght

BPerfect Cosmetics is quickly expanding, and we have a need for a driven Store Supervisor to join our team in our new store. If you are a pro-active person who enjoys delivering a world-class customer service and you are excited to join a high performing team, then we would love to hear from you.

KEY RESPONSIBILITIES
Sales Performance:
     - Create and maintain an atmosphere geared to achieving sales and Brand KPI’s
     - Empower others to be strategic in their respective roles and be accountable for results.
     - Analyse and review goals and develop strategies to improve performance.
     - Maximise opportunities for makeup services.
Customer Service:
     - Ensure staff deliver consistent and excellent service.
     - Resolve internal and external Customer issues and requests, in an efficient and timely manner.
     - Utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand’s customer program.
     - Ensure clear and specific communication when collaborating with others inside and outside of the business.
Manager / Staff Relationship:
     - Promote an environment where people feel encouraged to express their needs and opinions.
     - Recognise and celebrate success.
     - Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
     - Set an example of excellent timekeeping, punctuality and grooming leading by example.
Development:
     - Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
     - Listen openly to others and respond appropriately with a balance between talking and listening.
     - Look for opportunities to develop artist capabilities both in artistry and commercial drivers
     - Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
     - Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.
Administration/Operations:
     - Assist the Store Manager with cash loss prevention procedures and established security policies.
     - Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
     - Follow and implement all corporate visual presentation standards and guidelines.
     - Preserve merchandising, display and counter hygiene standards and guidelines at all times.
     - Ensure retail partners and BPerfect security policies are understood.
     - Adhere to all company and brand policies and procedures.

ROLE REQUIREMENTS
     - Proven experience of managing a team in a fast-paced retail environment with a criteria of 3-5 years’ experience
     - Possess strong people management, development, and leadership skills.
     - Strong communication skills to cascade information to teams.
     - Passionate about the beauty industry and its trends.
     - Can Network in local area and enjoy implementing Brand internal and External Events.

BENEFITS
     - Company pension
     - Employee discount

EXPERIENCE
     - Retail sales: 3-5 years (preferred)
     - Supervising experience: 2 years (preferred)
     - Customer service: 2-3 years (preferred)
     - Retail management: 3-5 years (preferred)
     - Management: 3-5 years (preferred)

JOB TYPE
Full-time, Permanent


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