FAQs

Terms & Conditions

General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2. Order process

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from BPerfect Cosmetics.

2.3 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

3. Delivery

3.1 This website is only for delivery of products to customers in mainland UK, Northern Ireland, Republic of Ireland and R.O.W addresses.

3.2 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you.

4. Payment

4.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Where do you deliver?

We deliver all over the world.

Within the UK – Shipping £1.99 – Delivery up to 3 working days.

Ireland – Shipping £2.99 – Delivery 3-5 working days

Rest of Europe – Shipping £9.99 Delivery 10-14 working days

 

There is no post on bank holidays.

Do you accept all forms of payment?

We accept all major credit/debit cards and paypal.

Can I pay in any currency?

Yes. The website prices are in sterling. Conversion rates will be applied by your bank’s rate on the day of the purchase.

How do I return an item?

Please check our Returns Policy

Which tan would suit me?

We recommend Medium coconut for fair to medium skin and Dark watermelon for medium to olive skin tone.

Is BPerfect 10 Second Tan instant?

Yes. With both tans you get an instant colour that dries in seconds. Medium coconut will develop a few shades darker over the next hours, Dark Watermelon will develop much darker over the next 8 hours. Both tans gradually fade over the next 3-5 days

How long should I wait before showering?

We recommend waiting at least 8 hours before showering. Pat dry and enjoy a lovely natural glow for 3-5 days.

What if I buy the wrong shade of eyebrow kit?

Once a product is open unfortunately we cannot accept it is a return. We recommend following the shade guidelines beneath the product in the shop, or visiting one of our stockists and trying different shades. If you are unsure, drop us a message on Facebook and we can advise you on which shade would suit you.

How would you recommend to use the stencil in the eyebrow kit?

Instructions are in the kit to guide you. Watch the demonstration video here.

How do you recommend applying the brush on lash mascara?

For best results apply a generous coating of the BPerfect lengthening gel mascara to the lashes, then apply fibers to the tips only for extra length and volume. Sealing in place with another coat of mascara. (repeating these steps until desired look is achieved).

When removing fiber wand from the bottle we recommend twisting the fiber wand in circles as you are bringing it out of the bottle, then rolling the end of the wand with fibers across the top of the hand ensuring fibers surrounding the wand.