Sales Account Manager

Role Description

At BPerfect Ltd, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. 

Our ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organisational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this role

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships 
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, contract renewal opportunities and communicate with the sales team regularly

Skills and qualifications

  • Professional experience in a sales or customer service role
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills 
  • Organizational skills and good attention to detail
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Job Type: Full time, permanent. Office based at HQ, Lisburn, Northern Ireland

Salary: Negotiable depending on experience